If for any reason you are not satisfied with the order you received, please contact us.
At Miravique, we are dedicated to providing 100% satisfaction to our customers. If you encounter any issues with shipping or the product and find yourself frustrated, please get in touch with us, and our team will assist you promptly.
We respond to emails from Monday to Saturday, usually within 24 hours. Our working hours for email responses are from 9:00 AM to 5:00 PM ET on these days. For phone inquiries, our customer service is available at +1 307 333 7923
Frequently Asked Questions about Our Return Policy:
How long does it take to return a product?
We have a 14 day returns policy, which means you have 14 days from receiving your item to request a return.
How long will it take to get my refund?
A full refund will be issued to the original payment method after we receive the products, inspect them, and confirm that they show no signs of use. All customers must contact us after returning the package and provide tracking information for us to process the refund. Please note that the money will be refunded to your account within 5 business days after we receive the return.
Late or Missing Refunds:
Please be aware that we process refunds as soon as your refund request is approved, which means the money leaves our account immediately. If you haven’t received a refund yet, please first check your bank account. Then, contact the issuer of your credit card. It may take some time for your refund to be officially posted. Next, contact your bank. There is often a processing time before the refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been credited to the card. If you have followed all of these steps and still have not received your refund, please contact us.
Products that meet one or more of the following criteria cannot be returned:
- Sealed products: If the seal is broken, these products cannot be returned.
- Custom orders created by the entrepreneur according to the consumer’s specifications.
- Products that are clearly of a personal nature.
- Products in the categories “Beauty,” “Children & Baby,” and “Sport” cannot be returned due to hygiene measures.
- Products that can be worn or used directly on the skin, including all underwear products.
Clothing and shoes: Unfortunately, we do not accept returns for clothing and shoes to minimize the environmental impact. If an item of clothing does not fit, we will provide you with a voucher to order a better size. We recommend giving the original clothing item to a friend to reduce waste.
Why we made this decision:
- Textile waste contributes significantly to landfills.
- The water footprint of clothing production is substantial.
- Textiles can take hundreds of years to decompose in landfills.
- Our direct-from-manufacturer model aligns with environmental protection efforts.
Do I have to pay for my return shipping?
Yes, all customers are responsible for their own return shipping costs. We recommend using a shipping method with tracking, as we do not accept responsibility for lost returns.
What your Return Address?
Before returning any product, please first contact our customer service via email or phone. Once we received your request, we will initiate refund process.
Please note that you will need to send the package to our supplier (based in Asia) if you want to return the product.
panshen
4th Floor, Building 4
Shimaorihu Center, Jiangbei District,
Ningbo City, Zhejiang Province, China
+86123646668866
How can I contact you?
You can contact us at contact@miravique.com Miravique customer service operates six days a week. We usually respond within 24 hours and are here to assist you!
My order has been damaged or lost, what should I do?
For the quickest resolution, please provide photos showing the poor quality or damaged part of the item. Clear photos on a flat surface that display the label and defect are most helpful. Share your description, order number, and pictures with us at contact@miravique.com
Sometimes, your orders can get lost or damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support team, and we’ll assist you in resolving the issue promptly.
What if I’m not satisfied with the order?
If you are not satisfied with your order, you have 14 days from the date of receipt to return the item. Before sending any product back, please contact our customer service team at Miravique to initiate the return process. Customers are responsible for the cost of return shipping and must provide a tracking number once the item is shipped. Upon receiving the returned item in its original condition, we will process your refund to the original payment method. Please ensure the item is securely packaged to prevent any damage during transit. If you have any questions or need assistance with your return, do not hesitate to contact us at contact@miravique.com
I no longer have the original packaging, what should I do now?
Unfortunately, we cannot accept returns without the original packaging, as we are unable to resell such items. To receive a return form, please contact us at contact@miravique.com
Cancellation Policy:
Please note that cancellations are impossible after 5 minutes of placing your order, as it is automatically processed in our system.
Contact Information
Website name: Miravique
Company name: V-com LLC
Address: 312 W. 2nd St, Wyoming, 82601, United States
E-Mail: contact@miravique.com
Contact Form: https://miravique.com/pages/contact
Phone: +1 307 333 7923
Business Registration Number: 36-5023979
This website is jointly operated by MICROS INNOVATION TECHNOLOGY LTD and Company name: V-com LLC
Business & Sales Operations Entity:
Company Name: MICROS INNOVATION TECHNOLOGY LTD
Company Address: HINDLEY GREEN WIGAN ENGLAND. (THIS IS NOT A RETURNING ADDRESS)
