Shipping
Most products in our store have a transit time of 7-10 business days.
In some rare cases, some products may have a transit time of up to 14 business days.
This is because we are a company that cares about the world and nature, and we don't just want to send out a few orders a day. We collect packages in large quantities and when we reach our minimum threshold, we send them all at once.
We hope you understand this and want to help us create a better and healthier world.
We are deeply sorry that this has happened! Sometimes, packages get stuck at customs. Please reach out to us at contact@miravique.com, and we will help you locate your parcel.
Your tracking code is included in your shipping confirmation email. You can track your order directly on our website here.
Please allow 1 to 3 days for the tracking information to be updated on the logistics tracking websites.
If you need assistance, feel free to contact us with your order number or the email address used to place the order at contact@miravique.com.
Product
Sometimes, your orders can get lost or damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support team, and we'll assist you in resolving the issue promptly.
We always aim to ensure that our customers love our products, but if you do need to return an order due to a faultiness or defect, we’re happy to help. Just email us directly, and please attach a photo or video of the faultiness or defect, and we’ll guide you through the process. We respond to emails from Monday to Saturday, usually within 24 hours. Our working hours for email responses are from 9:00 AM to 5:00 PM ET on these days.
Please contact us at contact@miravique.com to initiate the return process. We respond to emails from Monday to Saturday, usually within 24 hours. Our working hours for email responses are from 9:00 AM to 5:00 PM ET on these days.
For phone inquiries, our customer service is available at +1 307 333 7923. For more information, please refer to our refurn policy at Miravique Refund Policy.
Other
You can reach us via email at contact@miravique.com or through our contact form. We respond to emails from Monday to Saturday, usually within 24 hours. Our working hours for email responses are from 9:00 AM to 5:00 PM ET on these days. For phone inquiries, our customer service is available at +1 307 333 7923.
